Dear Customer
May I begin by offering you my sincere apologies for any inconvenience you
have suffered in dealing with Northern Rock during the last few days.
Customer service is of paramount importance to us and due to the
circumstances that surround us, you have been let down. Thank you so much
for your patience, particularly when using our website which has been
running very slowly due to the number of people working online.
Let me now reassure you. Your money is safe with us and if you want some, or
all of it back, then you are perfectly entitled to it. Whilst you may have
to wait a little longer than usual to receive it, you will get it. However,
your savings are secure and there is no need for you to withdraw your money
based on our recent announcement, and the widespread media coverage that has
ensued. The Bank of England has agreed to provide a funding facility to
enable us to manage through the current global liquidity crisis. They would
not have done so, if we were not a solvent, adequately capitalised, well run
bank. I hope this helps to reassure you.
Your custom is very important to us and I sincerely hope you choose to stay
with us along with the vast majority of our customer base.
Northern Rock......... 
17-09-2007, 08.40.46
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